Returns & Exchanges
At Classic Phones, we want you to be completely satisfied with your electronics purchase, which is why we offer a 30-day return policy on all mobile devices and accessories. If your item is defective or doesn't meet your expectations, we provide a streamlined exchange or refund process to ensure your peace of mind.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Device
Ensure the device is factory reset, all personal data is removed, and the item is placed in its original packaging with all included chargers and manuals.
Ship the Package
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or ship your replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing